Frequently Asked Questions
Q1: What is the delivery lead time?
A: Sample order: 3-5 days; small quantity: 15-20 days; large volume order: 20-25 days. Timelines depend on the exact order quantity.
Q2: Can we customize our own brand name and branding?
A: Yes, custom private labeling and brand development services are fully supported.
Q3: Are samples available before placing a formal order?
A: Yes, samples are provided free of charge, with the customer covering only the freight expenses.
Q4: Are you a direct manufacturer or a middle trading company?
A: We are a factory-direct supplier. By eliminating intermediate parties, we provide competitive factory pricing, high quality controls, and rapid deliveries.
Q5: What is the process for placing an order?
A: The ordering workflow consists of:
1. Sample approval.
2. Client issues a 50% deposit or LC after PI is confirmed.
3. Pre-production (PP) sample approval and testing report confirmation.
4. Mass production phase.
5. Shipment arrangement.
6. Supplier issues original paperwork copies.
7. Client completes the balance payment.
8. Release of original documents or telex release of cargo.
Q6: Do you accept custom product designs (OEM/ODM)?
A: Yes, we provide full OEM and ODM services. Our experienced product design and manufacturing team can convert your ideas, specifications, or drawings into physical models and mock-ups for your final confirmation.
MXI Paws
